"London's top ten dentist" - Evening Standard | "One of the UK's leading Cosmetic Dentists" - Professional Beauty | "Without doubt the most fun I've ever had on a visit to the dentist!" - Evening Standard, Bella Blisset | "The dentist whose surgery is also a beauty parlour" - Vogue | "This is pain free dentistry that's almost as relaxing as going to a spa" - Harpers Bazaar | "The instant answer to a sexier smile" - London Lite | "Summers hottest new accessory - a million dollar smile" - Aspire Magazine | "The 24 hour perfect smile" - Femail Magazine| "One of the best cosmetic dentists in London" - Bazaar Business Magazine | "Responsible for putting the sparkle into smiles" - Pride Magazine | "Dr. Okoye has perfected the smile of many a celeb" - Sunday Mirror | "Teeth care and cosmetic dentistry in a spa environment" - Red Magazine | "The UK's leading expert in general and cosmetic dentistry" - Village Magazine | "She has brought dentistry into the 21st century" - Woman & Health | "For a pearly smile pay a visit to Dr Uchenna" - Stella / Telegraph | "Designer dentist" - City AM |
 

Complaints

 

At Londonsmiling, we take complaints very seriously and try to ensure that all our guests are pleased with their treatment. If you have a complaint, it will be dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  • The person responsible for dealing with any complaint is Dr Uchenna Okoye and she can be reached at goodge@londonsmiling.com
  • If  she is not available at the time, then you will be told when you will be able to talk to her and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on.
  • If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the clinician, unless you do not want this to happen.
  • We will acknowledge your complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days.
  • We will seek to investigate the complaint within fourteen working days of receipt to give an explanation of the circumstances which led to the complaint. If you do not wish to meet us, then we will attempt to talk to you on the telephone. If we are unable to investigate the complaint within ten working days we will notify you, giving reasons for the delay and a likely period within which the investigation will be completed.
  • We will confirm the decision about the complaint in writing immediately after completing our investigation.
  • Comprehensive records are kept of any complaint received.
  • If you are not satisfied with the result of our procedure then a complaint may be made to:

The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (Telephone: 0845 222 4141), the dentists’ regulatory body for complaints about professional misconduct.